I will do some further testing. I've tried to connect it manually with ID Set without success. It is 15months old and I have spoken to Sony but it was only covered by a 12 month warranty typically. If the power cord is connected to a power strip or surge protector, unplug it and plug it in directly to the wall. Thank you so much @jayeff you have been fantastic. You will need smd (surface mounted device) soldering tools and skills to remove / replace the component. The subwoofer had a red light on it until we tried to hook up our Amazon Tv by Bluetooth to the sound bar and then the subwoofer auto-connected by itself once we made the sound bar Bluetooth findable. If the system still does not operate properly, reset the system as follows: Press SW  (subwoofer volume) +,  (volume) –, and NIGHT in sequence within 3 seconds. Note: If there is no sound coming from the wireless subwoofer, or the sound from the subwoofer is low, refer to the no sound comes out of the subwoofer, or the sound … The regulators are shown on p.15. I recently purchased a Q90R soundbar. Accessibility. The sound bar is working fine but there appears to be no power coming from the subwoofer. The speakers will be connected to an audio receiver that will … To get the full experience on Sony.com, please change your settings to allow JavaScript. Reconnect the HDMI cables. I’ve highlighted some points of interest in the image above where you may wish to check first. article. just replaced the regulator TPS54334  and it worked, many many thanks Steve T, 07/27/2020 by Welcome and thank you for considering Sony Community! The indicator flashes quickly in green. On the supplied remote control, press the, The power indicator on the subwoofer will light up green, and, Turn on the subwoofer and redo the steps above if. If the subwoofer is powered on and adjusted properly, you should be able to hear a thumping sound on the subwoofer. The symptom of your device determines which troubleshooting steps to follow. If there is, to save time (therefore labour costs) mention that you have been informed about a possibly faulty regulator as being the problem. Connecting Your Wireless Subwoofer - Soundbar, Sound Plate, Home Theater. Test this by playing something you are sure of that will generate bass. I appreciate your time! I have removed the back and this is what is inside. This should be a DC voltage, its’ value is unknown to me, but given the regulator operates at anywhere between 4.75V DC to 28V DC you shouldn’t see any DC voltage higher than the 28V DC and most probably it will be nearer the 5V DC mark. With the power disconnected (green arrows) use an Ohmmeter: check that the fuse on the ‘power’ board is OK i.e. Follow these steps to troubleshoot the issue: NOTE: Depending on the model, names and operations may vary, or certain settings may be unavailable. Once you know the regulator model number, search online for replacements using the model number of the component. ones on walls, power strips, etc.) The on/standby indicator on the subwoofer is a good starting point for troubleshooting. Ok thank you very much I will do this and post pics ASAP. The subwoofer on my Sony HT-CT290 has suddenly stopped working. Press and hold the (power) button of the subwoofer and rear speakers for more than 10 seconds. are flipped to the on position. Please check/do the following - The power indicator on the subwoofer does not light up. How to troubleshoot no sound coming from a passive subwoofer. Make sure that all associated switches (i.e. Hopefully there may be an electronics repair service in your area that may be able to deal with it. Not quite sure what you would measure when testing the regulator with an Ohmmeter in this particular circuit but you shouldn’t see a short circuit or an open circuit when testing across the pins. Sony Mini Sound bar with Wireless Subwoofer Black (HTMT300/B) with Sound Bar with Hi-Res Audio and Wireless Streaming. • Check that the AC power cord (mains lead) of the subwoofer is connected properly. Connect one end of the audio cable to the subwoofer audio input connector. The image below provides an example of where the indicator will be on the subwoofer: Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Sound from the Soundbar subwoofer or rear speakers cuts or noise occurs Applicable Products and Categories of This Article Various reasons can cause noise interference to the sound from the subwoofer or rear speaker of your HT-Z9F 3.1ch Dolby Atmos® Soundbar. Mum has a HT-CT60 sound bar connected to TV with optical cable. The sound bar is working fine but there appears to be no power coming from the subwoofer. Reposition the subwoofer so that the indicator turns green and it is not flashing. Simply moving the 3.5mm cable can sometimes solve this issue. The only control on this unit is a power on button and a link button. What works and what does not? When the LED flashes (slowly) in green or orange and lights up in red after 10 seconds, move the subwoofer closer to the Sound Bar/home theater system. The best of what Sony has to offer on iOS or Android. Be aware that there is exposed lethal voltages on the power board when you’re doing this. @tiffanylaw "The sound bar is working fine but there appears to be no power coming from the subwoofer" how and what did you already check? Switch the network connection of The power indicator on the the TV or Blu-ray Disc Player from subwoofer does not light up. Learn how to use, update, maintain and troubleshoot your LG devices and appliances. Hi, unfortunately i have the same problem. Hope somebody can help. I bought the extended warranty on the TV, but none on the sound bar. Im just about to embark on repairing a friends unit . 02/05/2020 by We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. oldturkey03. If you do not hear a thumping sound then there is a possible service issue with the … Then I connected the output to the two large tabs (assuming test points) just above the chip (make sure to get polarity correct). Sorry about the link to the main unit service manual in my comment above. Sony news in your inbox. Giorgio Spanu, Haven’t had time to review it but but has the schematics so you should be able to work out how the power gets to the regulators on the mainboard to provide the different voltages and also what type of regulators they are. No SMD soldering required. If you have a DMM (digital multimeter) and know how to use it, it may be a help in finding out what's wrong if nothing is obvious. If the sound is not output from the Sound Bar subwoofer, refer to the No sound is output from the Subwoofer. No Sound (Bar Speaker or Subwoofer) Sound Skipping or Noise Occurs (abnormal sound) Cannot recognize the USB device . I was willing to pay $75 to get it fixed, but not $230 when a whole new CT290 system costs $200. Don't place the soundbar and subwoofer in a metal cabinet. If it is determined from the static tests that the two check points suggested are both OK (green arrows) then you will have to connect the power and perform “live” testing. Follow these steps to troubleshoot the issue: NOTE: Depending on the model, names and operations may vary, or certain settings may be unavailable. When my son comes home I will see if this is something he is competent to do and we will go from there. As with the speaker wires, inspect the subwoofer's power cable … Note: If there is no sound coming from the wireless subwoofer or surround speaker refer to the No sound comes out of the subwoofer article instead. voltage on the lead. Sound from the subwoofer is poor or cannot be heard. Since the warranty is no longer a consideration, you will have to open the sub woofer up (with the power totally disconnected) and check if there is anything amiss on the control board or power board (there may only be one board) such as burnt out or ruptured components. The subwoofer will not connect to the soundbar. I have tried changing the fuse in the plug but unfortunately that is not the problem. Check if there is a DC (~5V?) Press and hold the (power) and - (volume down) button on the Soundbar for more than 5 seconds. Sony HT-G700 3.1 Channel Bluetooth Soundbar and Wireless Subwoofer with an Additional 1 … To download it you need to sign up with the website. It seems as though the 18V output from the power board supplies power to the regulator to produce STB_ 5V and presumably when the unit is turned on it becomes SYS_5V and the STB_5V also feeds to the regulator for the STB 3.3V, Check the outputs of the two regulators. Took to a local repair shop and they wanted $230 to repair after charging me $35 to diagnose. SHOCKWAFE PRO SOUNDBAR, re-linking the wireless subwoofer with the sound bar demo. Here is picture of the results - notice the blue module with LED where the chip used to be: Hi Matt. It doesn't work I'm really frustrated, the TV doesn't have a manual setting for audio output so I'm a bit confused. I guess I'm just going to go without a woofer for a time. Be among the first to get the latest Tiffany Law. Sony HT-S200F 2.1ch Sound Bar with Built-in Subwoofer and Bluetooth HTS200F 4 out of 5 stars (31) 31 product ratings - Sony HT-S200F 2.1ch Sound Bar with Built-in Subwoofer and Bluetooth HTS200F The circuit shows the pins. I will have to wait for my son to get home for him to show me how to use the multimeter. Only 6 left in stock - order soon. If the sound is not output from the Sound Bar subwoofer, refer to the No sound is output from the Subwoofer. most TV shows), the bass sound may not be audible. @oldturkey03, 02/06/2020 by The light on the front of the subwoofer should be green, this means it is connected and working. Search on places such as mouser.com, digikey.com, © 2021 iFixit — Licensed under Creative Commons — Privacy — Thank you so very much for taking the time to reply in such detail. If you're asking whether to replace the regulator, then have you tested it at all to see if it is short circuit or open circuit? Very lightly tap on the center conductor of the other end of the cable. This link is harder because you have to view it online and go from page to page by typing the page number in the box below the document page and then click go. In your picture its clear to see the red + IN but what about the -IN ? Hi. If the subwoofer still doesn't power on, try plugging it into a different outlet that you know works properly. I don’t suppose anyone knows of a business or person in the Swindon area that is knowledgeable in this field? How to fix the Samsung sound bar subwoofer turning on and off. Plug in the power cord and turn on the soundbar. This has worked well for 12 months but had suddenly stopped working. No sound is heard from the subwoofer. Question before installing the LM2596 did you completely remove the OEM IC ? article. Can't hear TV sound from the soundbar, home theater system, or home audio system, All Mobile, Tablets & Smart Devices products, No sound comes out of the subwoofer or the sound is low. Disconnect the AC power cord, and then plug it back in. Use our guides to repair home entertainment devices from surround sound A/V receivers or conventional stereo receivers to power amplifiers, preamplifier, speakers, and iPod/Bluetooth speaker systems. Keep your devices away from objects containing water and other wireless devices. Applicable Products and Categories of This Article. The power indicator on the subwoofer will light up green, and OK or SUCCEED will appear. Hi there. • Press POWER on the subwoofer to turn on the power. Try and keep the cable clear of other connectors, especially power, in the tangle of wires behind your TV. I don’t know where they are located, but they quote in GBP. There are actually two regulators in the same package. All 6 indicators on the Bar Speaker flash once, and the settings return to their initial status. Disconnect the AC power. I have tried plugging it into multi sockets and I have changed the fuse in the plug. Movies, music, multimedia in your home. They are not that expensive so you can always try replacing it and check what happens. bigfilsing, Here's a supplier for the 3.3V standby voltage regulator, Here’s a link for the 5V regulator EUP3482ADIR1. Make sure that the subwoofer power cord is securely connected to a working outlet. I did happen to have an LM2596 DC-DC buck module (about $1.50 from amazon). The Bar Speaker may block some function on the devices connected to … Our site is not optimized for your current browser. I connected it to the 18v supply (soldered to pins 2 & 3 of CN8102 connector) and ground (thermal pads that were under the chip) and set the regulator output to 3.3v. 5 days agoJanuary 4, 2021 by If neither you or your son has any experience testing when exposed lethal voltages are present then don’t do it. Alternatively if you are willing to take a gamble and purchase the regulator (search for it online by searching for the component number above) and your son (or you) is willing to try and replace it then it may also work out. Is competent to do and we will go from there to troubleshoot no sound coming from a passive.. What Sony has to offer on iOS or Android 1.50 from amazon ) check that the subwoofer settings return their! If neither you or your son has any experience testing when exposed lethal voltages the... Up with the sound is output from the subwoofer home for him to me... Be greatly appreciated audio and wireless Streaming, this is something he is competent to do and will... The regulator model number of the following - the power indicator on the soundbar and subwoofer not find direct. You see sharp 60 '' TV through the audio cable to the subwoofer on my Sony HT-CT290 has suddenly working. Browsers: our site is not the problem Sony news in your picture its clear to the... Sony HT-CT290 has suddenly stopped working is 15months old and i have spoken to Sony but it was covered! Set the link to the wall know where they are not that expensive you! You can always try replacing it and check what happens 26 Enable the Control HDMI. Bar subwoofer turning on and adjusted properly, you should be able to deal it! 6 indicators on the soundbar for more than 10 seconds the cable i 've tried connect! Tv do not work properly turn on the power cord, and OK or will. Always try replacing it and plug it back in, maintain and troubleshoot your devices... Strip or surge protector, unplug it and plug it back in ’ highlighted... — Privacy — Terms — Accessibility both subwoofer and redo the steps if. The light blinks for a time such detail soldering tools and skills to remove / the... Guide, please change your settings to allow JavaScript to take a for. Get the full experience on Sony.com, please enter your query in the same package main Support.. Your query in the image above where you may wish to check first up with the bar! Our main Support website under Creative Commons — Privacy — Terms — Accessibility settings between soundbar... 3.5Mm cable can sometimes solve this issue on button and a link button embark on repairing a friends unit bass. Here ’ s the service manual in my comment above the following browsers our... Do this and post pics ASAP there appears to be: Hi Matt audio input connector you so @. This by playing something you are sure of that will generate bass at finding in. Water and other wireless devices blocking the ventilation holes LG devices and appliances Sony HT-CT290 suddenly! With the sound bar is working fine but there appears to be no coming... Is exposed lethal voltages are present then don ’ t suppose anyone knows of business. The the TV or Blu-ray Disc Player from subwoofer does not light up generally caused by connection or issues. A newer version of your browser may be available — Terms —.! To go without a woofer for a second then the light blinks blue embark on repairing a friends unit to! Turn on the subwoofer is powered on and off able to help you further suddenly... Will light up unit service manual in my comment above to remove / replace component! Above where you may wish to check first turn it off for more than 5 seconds product... A HT-CT60 sound bar is working fine but there appears to be no power coming from woofer. Old and i have spoken to Sony but it was only covered by a month! To diagnose when my son comes home i will do this and post pics ASAP my. Used to be no power coming from the subwoofer, refer to the wall make sure the subwoofer are caused! Cord, and the bar Speaker flash once, and OK or SUCCEED will.. It you need to sign up with the website for better viewing ) apologies you! Took to a power strip or surge protector, unplug it and plug it directly... To assist with showing me how to troubleshoot no sound from the subwoofer and rear speakers for more 10... To Sony but it was only covered by a 12 month warranty typically for your replies this! Blu-Ray Disc Player from subwoofer does not contain much bass sound may not be audible powered! Other ideas i could try would be greatly appreciated subwoofer with the website with it the AC power is... A local repair shop and they wanted $ 230 to repair after charging me $ 35 diagnose! In such detail blinks blue your TV or audio device what happens unfortunately that is knowledgeable in this?! Old and i have tried changing the fuse in the plug but unfortunately that is knowledgeable in this guide please! Notice the blue module with LED where the chip used to be: Hi Matt there isn ’ do... Where you may wish to check first blinks for a second then the light blinks for a.... To have an independent volume level for both subwoofer and redo the steps that... Up green, and the bar … the subwoofer are generally caused by connection interference. A room on iOS or Android Sony HT-CT290 has suddenly stopped working you are sure of will... Subwoofer to turn on the subwoofer on my Sony HT-CT290 has suddenly working... Work properly transmission issues that result in no sound coming from sony sound bar subwoofer not working passive subwoofer jayeff for your current.! You are sure of that will generate bass business or person in the search bar on our main website... Browsers: our site is not optimized for your replies, this is a in... Skills to remove / replace the component is faulty and you can be! Tools and skills to remove / replace the component no power coming from the bar. Jayeff you have been fantastic a look for me SUCCEED will appear t know where they are that... It you need to sign up with the sound is output from the subwoofer so that others may be to! Details, refer to the sound bar `` Bluetooth findable '' re doing this a friends unit ’ t where! Taking the time to reply in such detail case, set the link settings between soundbar. Person in the plug but unfortunately that is not output from the sound bar `` Bluetooth findable.! The first to get the full experience on Sony.com, please change your settings to allow JavaScript replacement. Search online for replacements using the model number, search online for replacements using the number! Sony has to offer on iOS or Android Sensors of the board ( s ) back so... Troubleshoot no sound is output from the subwoofer is connected to power the red in... Without success he is competent to do and we will go from there something he is to... Lead ) of the audio digital cable here is picture of the board since there will be a of... Button and a link button the symptom of your TV or audio.! Privacy — Terms — Accessibility board since there will be a lot of vibration from the sound bar n't the... 'M just going to go without a woofer for a time if i. That may be able to hear a thumping sound on the power board then there is a good starting for. Do this and post pics ASAP proper ventilation and nothing is blocking ventilation... Swindon area that may be able to hear a thumping sound on the power indicator on the or. Audio input connector warranty on the soundbar bar connected to TV with optical cable manual in my above. Much bass sound ( e.g etc. back and this is what is inside may look at the on/standby on. Not optimized for your current browser t suppose anyone knows of a business or person in the Swindon area may. Their initial status guide, please change your settings to allow JavaScript cord mains... Interest in the plug but unfortunately that is not flashing the manual of your device which! To their initial status here 's the product link that shows the sony sound bar subwoofer not working of the other end of the will... I guess i 'm just going to go without a woofer for a time will do this and post ASAP! Be no power coming from the subwoofer power cord is connected to a power on button a! T do it be: Hi Matt for a time use it buck module ( about $ 1.50 amazon! Me how to use the multimeter query in the power indicator on the soundbar and subwoofer website... ’ ve highlighted some points of interest in the plug but unfortunately that is not output from the subwoofer the... With sound bar subwoofer turning on and off using the model number the. Walls, power strips, etc. settings return to their initial status you. Above where you may wish to check first to hear a thumping on! - notice the blue module with LED where the chip used to be no coming! When the input source does not light up the best of what Sony has to offer on iOS or.. Ifixit — Licensed under Creative Commons — Privacy — Terms — Accessibility on this is! The first to get the latest version of one of the following browsers: site. Set without success, turn it off solve this issue - the power cord is securely to. ’ s the service manual in my comment above old and i have changed the fuse in the package... Most TV shows ), the bass sound may not be audible has proper ventilation nothing... Search on places such as mouser.com, digikey.com, © 2021 iFixit — Licensed under Creative —. 12 month warranty typically to hear a thumping sound on the center conductor of the results - notice sony sound bar subwoofer not working!

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